VFS – Britain Travel Shop wanted to create an end-to-end CRM tool which would keep a track on all the leads generated. The tool was created to help in furbishing relevant analytics and BI reports for further actions. It would also allow managers to keep a track on employee performance, center performance and country performance, re-assign tasks, manage ad inventory, etc.
Showcasing a wide range of relevant products for people visiting Britain.
Creating an easy an easy and customized shopping experience.
Wanted a system to generate the leads.
Users would have the option to view the details, rates, select them and to purchase them.
The app was intuitive and certain products were also suggested based on their travel plans, etc.
The app also allowed users to enter basic details and signature for authentication.
Users selected one region based on their preference and relevant products were displayed.
Exclusive products for travel were segregated based on who you’re travelling with (with kids, family or as a couple).
Users could see exciting offers available at that point and could benefit by shopping then and there.
Users could add products to his/her wish list and pay for the same.
There was an increase in the number of sales.
An easy and quick shopping process at the VAC.